Customer Service Experts Rebrands to CXE

on May 01, 2020

We believe that customer and employee experiences are so important, that we have changed our name!

Customer Service Experts (CSE) is pleased to announce the launch of our new brand name, CXE. Rooted in the industry abbreviation for customer experience – CX – our new name further entrusts CXE to our vision of helping clients create employee and customer experiences that boost employee engagement, spark customer delight and ultimately drive organizational success. C connects the Customer. E connects the Employee. X unites the Experience between the two.

How Can You Improve Your Employee Engagement?

on December 13, 2018

Employee Engagement is a fundamental concept in the effort to understand and describe, both qualitatively and quantitatively, the nature of the relationship between an organization and its employees. An "engaged employee" is defined as one who is fully absorbed by and enthusiastic about their work and takes positive action to further the organization's reputation and interests. An engaged employee has a positive attitude towards the organization and its values. (Wikipedia contributors)

Customer Service Experts Presents the 2018 Annual Airport Customer Service Survey Results!

on April 11, 2018

Every year after attending the Airport Revenue News (ARN) conference, CSE analyzes the survey data collected and publishes its annual infographic depicting the results. This infographic not only predicts trends in our industry, but illustrates the ever-growing importance of finding opportunities within organizations to train and develop employees. This investment positively impacts not only your employees, but the passenger experience and your bottom line as well.  

Popular Blog Posts