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Collect Data. Measure Results. Improve the Experience.

Connecting Service to Results
CXE connects mystery shopping with performance management to create organizational, team and individual accountabilities. Aligning service measurement with an organization’s service culture standards and behaviors builds an employee-centric measurement framework rooted in consistency while clearly outlining employee accountabilities. When implemented alongside our suite of training and recognition & appreciation programs, performance measurement establishes a framework for service culture transformation that helps to identify needs and harness untapped opportunities towards CX excellence.

Employee centric Perfomance measurement solutions

 

 

Meet CXEView, Performance Measurement Made Easy.

2020_eView Logo_TEMP_Revised_07-10-20-01CXE’s measurement platform and database support CX with expert results, timely scheduling and robust reporting. Through our customizable reporting suite CXEView™, CXE efficiently supplies data that is secure, accurate, reliable and actionable. The result is a streamlined and user-friendly measurement process which informs strategy and enables continuous improvement.

 

Regular measurement and on-demand reporting keep a program focused. Simple and easy to use, CXEView™ presents viewing and reporting methods that best fit the unique needs of each organization. Customizable dashboards provide an at-a-glance view of trends and overall insights. A multi-report function allows for a deep analysis to uncover opportunities for improvement and target CX training needs. CXEView™ can be accessed on any mobile device.

Evaluation and data alone will not transform your service culture.
Mystery shops, when paired with performance coaching, provide an opportunity to develop leaders and improve employee performance with strategic actions. Mystery shops deliver actionable data to improve service delivery and recognize and appreciate employee achievement.

 

 

Measurement Products & Services:

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Reporting Methods:

Perfomance measurement report

 

How can we measure/evaluate our organization’s CX?
The key to measuring an organization's CX is establishing unique KPIs for each customer journey touchpoint and identifying the proper evaluation metrics. CXE's evaluation and measurement strategies incorporate or align with CSAT (customer satisfaction surveys), NPS (Net Promoter Score), market research, and CX measurement tools to deliver accurate and actionable data.         

Using our mystery shopping programs, secret shoppers evaluate service quality, customer experience, and brand standards compliance. Get insights that drive customer satisfaction, increased sales, and business growth through mystery shopping services. CXE partners with top organizations and companies to offer comprehensive mystery shopping programs, including mobile app-based reporting for real-time feedback and dashboarding.

“Real-time data means real-time responses. When you receive customer feedback, you need to be able to quickly analyze and understand what that feedback means, and how to use it to positively impact your CX.” – Eileen Wirz, Director, CX Measurement Operations & Quality Assurance

Frequently Asked Questions

CXE combines expert-driven evaluation design with a proprietary platform (CXEView™), ensuring customizable dashboards, mobile accessibility, multi-layer reporting, and integration with CSAT/NPS frameworks — all designed to empower mystery shopping companies and their clients.

Yes. We work closely with clients to design custom evaluation forms tailored to your client’s service standards, compliance needs, and brand voice, which mystery shoppers use to collect consistent and valuable feedback.

Many mystery shopping companies collect great data, but without tying it to a larger strategy, that insight often stalls. CXE solves this by connecting evaluations to performance coaching, team goals, and service culture transformation. We help service providers turn mystery shop results into measurable behavioral improvements through our coaching modules, CXEView™ dashboards, and recognition frameworks. This measurement approach allows you to act on feedback, not just receive it

Through CXEView™, we provide tools that track progress over time, tie improvements back to mystery shop data, and quantify the impact of coaching or training initiatives. This approach helps you go beyond basic scores and show tangible business outcomes and strengthening retention

CXEView™ includes executive-ready visual dashboards that are presentation-friendly, mobile-accessible, and exportable. We help companies with clear, strategic, and compelling data—not just numbers but stories.

CXEView™ offers custom dashboards, trend analysis, compliance tracking, heatmaps, and individual/team performance breakdowns — ideal forcompanies who must showcase data visually and clearly.

Unlike generic platforms, CXEView is purpose-built for brands and agencies that want to connect insights directly to employee performance, creating coaching opportunties and recognition of success, and long-term improvement—making it more than a mystery shopping tool.

CXE stands out among the best mystery shopper companies by offering customized performance measurement tools built specifically for each business environment. Our CXEView™ platform delivers reliable data, customizable dashboards, and enterprise-level reporting that supports leadership decisions at scale.