At CXE, we have a systematic inside-out approach for transforming and sustaining organizational culture. Designing a comprehensive employee-centric customer experience program begins with exploring the existing service culture, including mission, vision, values, as well as current engagement levels and organizational readiness for change.
At CXE, we are experts on the design and delivery of customized, interactive coaching and training that positively influences behavior and performance. Employee-centric training experiences are our expertise.
At CXE, we recognize that the cultivation of leadership talent is critical in creating agile, developmental CX change agents who truly make a difference.
At CXE, we know that what is measured is accomplished. We provide the analysis of key data and the establishment of goals necessary to operationalize CX initiatives.
The development of a celebratory, merit-based program that motivates employees to achieve CX goals is a critical component of exceptional Customer and Employee experiences.
managers & supervisors engaged.
service evaluations conducted.
At CXE we believe that what gets measured gets improved. In 2019, CXE moved the needle with our clients in the areas of Training, Performance Measurement, Recognition & Appreciation, and Leader and Manager Development.
At CXE, our clients are in the Airport CX, Services and Concessions, Sports, Recreation, Attractions, Retail, and Dining industries.