There’s an Expert Behind Every Exceptional Customer and Employee Experience.
CXE TEAM
Lise D'Andrea
President & CEO
Patty Thompson
VP, CX Strategy & Learning Development
Kate Fazio
VP, Administration & Property Development
Eileen Wirz
VP, Operations & Quality Assurance
Holly Bird
VP, Business Development & Contracts
Guy Caron
VP, Client Strategy
Jackie May
Director, CX Strategy
Shawntè Buck
Director, CX Strategy
Susan Judge
Recognition & Appreciation Specialist
Julie Posner
Senior CX Program Administrator
Jerry Hyman
Senior CX Program Administrator
Sabra Conley
Manager, CX Strategy
Trent Hicks
CX Program Administrator
Desiree Freeman
Manager, CX Strategy
Performance Measurement
Tina Card
Senior Program Coordinator
Dontae Chambers
Program Coordinator
Trenton Hicks
Program Coordinator
Cynthia Jenkins
Program Coordinator
Lindsay McGrath
Program Coordinator
Kierstin Phelps
Program Coordinator
Training & Consulting Team
Edward Fetrow
Trainer/Consultant
Allison Johnson
Trainer/Consultant
Kathi Seymour
Administrative Coordinator
Anneata McDonald
Administrative Coordinator
Client Experience Team
Roberta Bell
Senior Manager, Recruitment & Compliance
Mauricio Benavides
Program Manager
Jerry Hyman
Program Manager
Donna Judy
Program Manager
Julie Posner
Program Manager
Donna Whicher
Program Manager
Shawnté Buck
Quality Review Specialist
Creative Services & Support Teams
Audrey McGuirk
Digital Marketing & Creative Services Manager
Holly Bird
Business Development & Contracts Specialist
Mary Beth Harrold
Administrative Assistant
Susan Judge
Rewards and Recognition Specialist
WANT TO LEARN MORE?
Whether you are starting from scratch, or have a robust program in place, we'd love to talk about how to retool, rethink and reinvigorate your organization's employee and customer experiences.
