Cultivating CX Skills and Knowledge.

In an increasingly competitive world, organizations with the winning edge have the best-trained and highly skilled staff. A strong service culture must be supported by an environment that fosters learning and professional growth. CX training not only scales up individual abilities, but it strengthens teams and creates a unified culture committed to the customer experience.

Custom Learning & Development

CXE specializes in the design and delivery of customized, interactive coaching and training that positively influences behavior, and ultimately performance. We work with clients to create an immersive, experiential learning program in which participants can practice new skills and receive feedback to ensure they are well poised to deliver the desired customer experiences. The CXE approach to learning leads to increased effectiveness, sustainability, and reinforcement of new skills - as well as alignment between learning development and business outcomes. The result is a transformative evolution that feeds CX goals.

Custom Instructional Design

CXE has extensive experience developing and implementing training programs across all-levels of an organization in a variety of sectors. Our unique instructional design approach results in a structured process which successfully transfers learning back to the workplace after the participant leaves the training session. CXE employs adult-learning principles in every engagement by creating a participant-centered, rather than teacher-directed, environment. Our approach includes:

• Utilizing a process which helps participants successfully transfer learning back to the workplace

• Interactive facilitation methods targeted with personalized activities promoting increased retention of information

• Participant-centered workshops to enable each participant to gain control of the learning experience and share knowledge through peer collaboration and group discussions

• Popular training options include Customer Experience Training, Communication Skills Training, Service Recovery, Everything Everything DiSC®,  ExpertConnect^© Train the Trainer.

Team of Certified Expert Practitioners

CXE brings decades of hands-on training experience to every engagement. As a member of ATD (Association for Talent Development), the world's leading association of workplace learning and performance professionals, we have direct access to a world-class community of innovative learning practices. 

Under the leadership of Patty Thompson, a Certified Professional in Talent Development, with ATD, CXE ensures best-in-class industry practices in curriculum development, instructional design and facilitation techniques. This advanced-level program covers the entire process of training delivery, including assessment, preparation, creating a positive learning environment, and facilitating and evaluating learning. 

Collaborative Trainer Selection Process

At CXE, we recognize that finding the right trainer isn’t a one-size-fits-all solution. That’s why we offer a variety of customer service training options tailored to our diverse client needs. We work closely with clients to match them with the ideal trainers for their specific audience and training objectives.

With the right trainer and customized program, we help enhance customer service skills, improve issue resolution, and boost overall customer    satisfaction. Our training also empowers team members with essential problem-solving strategies to manage the customer experience more effectively.

Through our "Build-Your-Own" Training approach, clients take the lead in selecting their trainer. They have the opportunity to audition and screen our experienced trainers and facilitators to ensure the perfect fit. Whether the focus is effective communication, emotional intelligence, conflict resolution, or foundational customer service skills, we tailor every training program to align with each client's unique goals.

Our programs are designed to help customer experience teams and every representative improve customer interactions through active listening, empathy, and delivering excellent customer service. From handling challenges to promoting positive customer experiences, our training empowers teams to support better the products or services they represent and drive customer satisfaction and loyalty.