At CXE, we have a systematic inside-out approach for transforming and sustaining organizational culture. Designing a comprehensive employee-centric customer experience program begins with exploring the existing service culture, including mission, vision, values, as well as current engagement levels and organizational readiness for change.
Training
At CXE, we are experts on the design and delivery of customized, interactive coaching and training that positively influences behavior and performance. Employee-centric training experiences are our expertise.
At CXE, we recognize that the cultivation of leadership talent is critical in creating agile, developmental CX change agents who truly make a difference.
At CXE, we know that what is measured is accomplished. We provide the analysis of key data and the establishment of goals necessary to operationalize CX initiatives.
The development of a celebratory, merit-based program that motivates employees to achieve CX goals is a critical component of exceptional Customer and Employee experiences.
At CXE we believe that what gets measured gets improved. In 2019, CXE moved the needle with our clients in the areas of Training, Performance Measurement, Recognition & Appreciation, and Leader and Manager Development.
OUR INDUSTRIES
At CXE, our clients are in the Airport CX, Services and Concessions, Sports, Recreation, Attractions, Retail, and Dining industries.
WANT TO LEARN MORE?
Whether you are starting from scratch, or have a robust program in place, we'd love to talk about how to retool, rethink and reinvigorate your organization's employee and customer experiences.
