Why Web-Based Training (WBT)?
Even before COVID-19, there was already a high demand in education technology and online learning. This pandemic has influenced a clear shift from the classroom to web-based training solutions for frontline and management teams everywhere. Employees require additional soft skills in order to adapt to this new environment and to continue to deliver exceptional customer experiences. The digital learning space is a safe, scalable, and convenient delivery method.
Web-based Training Benefits:
A seamless experience
in the medium your employees prefer,
whether it’s a laptop, tablet or smartphone!
CXE Connect: We’re All in This Together
Are your teams equipped with the tools and skills that they need to ensure the safety and well-being of everyone while providing exceptional customer service?
Developed by CXE’s credentialed industry thought leaders, the employee-centric, interactive, web-based training welcomes employees back to work as organizations recover and adjust to a new normal. Designed to acclimate employees to the new post-pandemic workplace and help them continue to make meaningful connections with customers, CXE’s engaging modules promise to provide the following:
|Awareness of best practices around health, safety, and post-pandemic well-being||Actionable mindfulness tips to reduce anxiety and build confidence||Tactics for communicating effectively while wearing masks and physical distancing|
When training is completed the learner will be able to:
• Adapt to current changes in their workplace
• Choose their mindset and behaviors to deliver exceptional service
• Identify customer emotions and display service empathy
• Be aware of their emotions as they return to work
• Channel emotions in a positive manner
• Adopt mindfulness strategies
• Connect in a meaningful way while wearing a mask and social distancing
• Demonstrate non-verbal positive and caring gestures and phrases
• Apply communication strategies to connect with others
We've created three engaging modules that are designed to help your employees navigate their new work environment and enable them to continue to deliver exceptional customer experiences:
CXE Learning Management System (LMS)
CXE has developed a learning management system (LMS) or learning management platform, to centralize your training courses in one easy-to-access location. This LMS system offers robust capabilities to autonomously track performance, completion, delivery, and reporting of web-based training, giving you easy access to training compliance records, communication lists, and areas for appreciation and opportunity.
• Fast implementation
• Technical Support
• Integration with Existing Systems
• Modern Interface
• Robust Reporting
• Advanced Security
CXE's Custom Web-Based Training
Are you looking for a unique learning path for your employees? CXE collaborates with clients to create custom online training experiences, tailored to your organization. Specializing in creating interactive, engaging online learning, there is nothing that is off-limits when developing a custom web-based training. From gamification, translation to any language, to custom animations and videos, we help our clients develop learning content that resonates best with their specific employee needs.