Employee Engagement is a fundamental concept in the effort to understand and describe, both qualitatively and quantitatively, the nature of the relationship between an organization and its employees. An "engaged employee" is defined as one who is fully absorbed by and enthusiastic about their work and takes positive action to further the organization's reputation and interests. An engaged employee has a positive attitude towards the organization and its values. (Wikipedia contributors)

There are two components to creating and maintaining successful employee engagement:  consistent leadership and workplace practices. Evaluation of these areas can provide insight into developing or fine-tuning a program that creates positive employee engagement, promotes better performance, encourages extra effort, and produces lower turnover rates. 

Involved leadership sets the stage for successful employee engagement and initiates momentum towards a positive employee experience. It is workplace practices and service culture that carry that momentum forward.  By reinforcing best practices through fairness, clarity, creativity, and consistency, leadership can meaningfully encourage employees to deliver exceptional customer experiences that directly impact their job satisfaction and the bottom line. As per Gallup’s statistics on employee engagement, 87% of employees worldwide are not engaged at work, and companies with highly engaged workforces outperform their peers by 147% in earnings per share. 

  • Employee engagement has the biggest impact on customer service and productivity
  • Highly engaged organizations are more likely to be top financial performers in their industries
  • More than anything else, leadership and culture drive employee engagement
  • Highly engaged organizations are more likely than other organizations to measure engagement continuously
  • Listening, praising, and maintaining a positive work culture are linked to highly engaged organizations

Praise and recognition are essential to building an engaged workforce and an outstanding workplace. Employee recognition is acknowledging the specific contributions and achievements of members of your team. Employee rewards, on the other hand, are incentives used to maintain and improve performance. By creating a constant flow of recognition, appreciation, and rewards, leadership produces trust, optimism, and confidence among employees that will propel company culture forward.

By making employees feel appreciated and engaged, you’re ensuring their commitment to your service culture, their job, and loyalty to the organization.  E3, Customer Service Experts strategic employee rewards and recognition program, is a valuable tool for increasing employee engagement while exceeding customer expectations. CSE will work with your team to create a customized program that aligns with the goals and budgets of your organization to create a more engaged and meaningful workplace environment.

  • Appreciation stimulates loyalty and confidence.
  • Appreciation generates happiness and retention.
  • Appreciation creates a culture of self-improvement.
  • Appreciation improves satisfaction and overall morale.

Employee appreciation, rewards, and recognition are straightforward ways to increase employee engagement, provide positive feedback, and promote both individual development and large scale growth. Incorporating rewards and recognition into your company culture creates an environment of respect and is a powerful way to recruit and retain the best employees.  For more information on how to increase your employee engagement and commitment, contact info@CustomerServiceExperts.com.