CX is Airport Focus, But Many Approaches Found Lacking
“In order to unify the [airport] experience from the passenger’s view, you need to address both customer experience AND employee experience,” says Customer Service Experts' President and CEO, Lise D’Andrea. Click here to learn more about CSE’s findings from their Airport CX 2019 Survey in an article recently published in the July edition of AXN Magazine, written by Carol Ward.
Calling the Shots
Leading comes second nature to Customer Service Expert’s CEO and founder, Lise D’Andrea. As a member of the Temple University Owl’s women’s lacrosse team, Lise went to the Final Four all four years she played and won the national championship in ’82 and ’84. Unheard of at the time, this motivating leader shows how the skills she learned on the field translates to running her own company successfully for the last 25 years.
2018 Airport Experience® News Awards Winners Announced
AXN recently held the 2019 Airport Experience® (AXN) Conference and Awards Gala in Las Vegas, NV. Each year, this high profile event celebrates the airports, concessionaires, and concepts that are revolutionizing and evolving the airport industry. Customer Service Experts (CSE) would like to congratulate all 2018 winners!
Congratulations to CSE’s Client partners who were selected as 2018 winners:
Customer Service Experts will be attending AAAE/ACI-NA's Airport Customer Experience Symposium in Chicago next week, March 4-7, 2019.
How Can You Improve Your Employee Engagement?
Employee Engagement is a fundamental concept in the effort to understand and describe, both qualitatively and quantitatively, the nature of the relationship between an organization and its employees. An "engaged employee" is defined as one who is fully absorbed by and enthusiastic about their work and takes positive action to further the organization's reputation and interests. An engaged employee has a positive attitude towards the organization and its values. (Wikipedia contributors)
