Is your organization prepared for the “Customer of the Future,” Gen-Z? At CSE, our clients frequently ask us how to create a personalized customer experience for passengers and consumers of different generations. In this Forbes article, there is a great list of tips for connecting with Gen-Z, specifically, but we’d like to offer these three quick tips for communicating effectively with your multi-generational customer base:

  • Avoid stereotyping
  • Demonstrate respect for generational differences
  • Recognize that each generation has a different communication style

Connecting with passengers from a variety of generations can be challenging, but armed with the right communication techniques, your employees can create excellent customer experiences that cater to the priorities and preferences of people of all generations!

READ FORBES ARTICLE HERE: Customer Of The Future: 5 Ways To Create A Customer Experience For Gen-Z, By Blake Morgan