CXE BLOG

Any training program should impact employees in a lasting way, providing them with immediate tools that can be consistently sharpened throughout their career. Train-the-trainer programs are one method organizations select to ensure their own internal trainers are equipped to seamlessly deliver classroom and on-the-spot training with strategic skills and confidence. By defining needs and delivering training in a streamlined and cost-effective manner, a well-developed training program will impact more than just your guest experience. Through on-demand teaching, mentoring, role-modeling, and encouragement, your employees will create a higher service standard, increasing your guest experience and your bottom line.

Thanksgiving recalls turkey, family, football, and stretch pants.  And if you’re one of the 28.5 million passengers expected to fly this holiday week, we at CSE would like to take some stress out of travel this week by reviewing some new airport strategies for getting to the turkey and stuffing ASAP.

Most organizations realize feedback is necessary when it comes to understanding customer’s needs and wants.  This data becomes an integral part of continually improving and growing any business. Finding the right service measurement strategy for your business will not only improve your customer’s experience, but your bottom line as well.

Halloween is a time for tricks and treats, and if you’re lucky enough to be traveling on October 31^st, you might find a little bit of both as you make your way through the airport.  From ticket counters to information desks, airport employees are getting into the spirit of this spooky, zany holiday! 

Outstanding customer service and employee satisfaction is something to celebrate every day.  And guess what?  During the first week of every October, we at Customer Service Experts go a little crazy!  This year, National Customer Service Week is being celebrated on October 2-6, and you can be sure we have a few things up our sleeve.

Hurricane season continues to wreak havoc on airports and travelers across the country.  As thousands of flights are cancelled coast to coast, airports employees who live in impacted areas are not only missing work, but some are missing homes as well.  The American Association of Airport Executives (AAAE) has set up a relief fund for airport workers impacted by the recent devastation of hurricanes Harvey and Irma.