Recent Posts
Calling the Shots
Leading comes second nature to Customer Service Expert’s CEO and founder, Lise D’Andrea. As a member of the Temple University Owl’s women’s lacrosse team, Lise went to the Final Four all four years she played and won the national championship in ’82 and ’84. Unheard of at the time, this motivating leader shows how the skills she learned on the field translates to running her own company successfully for the last 25 years.
How Can You Improve Your Employee Engagement?
Employee Engagement is a fundamental concept in the effort to understand and describe, both qualitatively and quantitatively, the nature of the relationship between an organization and its employees. An "engaged employee" is defined as one who is fully absorbed by and enthusiastic about their work and takes positive action to further the organization's reputation and interests. An engaged employee has a positive attitude towards the organization and its values. (Wikipedia contributors)
