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Customer Service Experts Promotes Five Industry Leaders

Posted by Audrey McGuirk on Wed, Jan 25, 2017

Annapolis, MD, January 20, 2017 - Customer Service Experts, the leader in providing service culture solutions to the airport industry, recently promoted five team members, positioning CSE for continued success in 2017. 

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Topics: Airports, CSE Expert, Guest Experience, Airport Development

Annapolis CEO, Lise D’Andrea, awarded Smart CEO’s 2016 Brava Award

Posted by Audrey McGuirk on Wed, Aug 10, 2016

Annapolis, MD, August 8, 2016 - Smart CEO recently announced Annapolis-based business owner and CEO, Lise D’Andrea, a 2016 CEO Brava Award winner for the Baltimore region.  Smart CEO selects the all-female Brava winners based on company growth, community impact and mentoring.

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Topics: Leadership, Lise D'Andrea, CSE Expert, Guest Experience

ABC's Nightline talks "Airport Amenities" with CSE

Posted by Ada Mahoney on Tue, Jul 15, 2014

CSE is and has been at the forefront of airport concessions customer service since 2000—when we launched an industry-first, innovative service development program at Reagan National Airport.  Since then CSE has partnered with over 100 airport projects in North America and is considered the leader in service development for the airport industry. 

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Topics: CSE Expert, airport concessions, airport customer service, Airport Training

Lise D'Andrea Elected to 2014 MSPA Board of Directors

Posted by Jill Donnelly on Fri, Sep 06, 2013

President & CEO, Lise D'Andrea, has been elected to the 2014 MSPA-NA Board of Directors

The newly elected board will serve a two-year term beginning Jan. 1, 2014. Learn more about the MSPA-NA Board of Directors and Lise's position:

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Topics: Lise D'Andrea, MSPA, Board of Directors

CSE Unveils Service Model & Announces New Website

Posted by Jill Donnelly on Fri, Feb 17, 2012

Annapolis, MD, February 17, 2012 – Customer Service Experts, Inc. (CSE), a national service development company based in Annapolis, MD, has unveiled eC2, the firm’s organizational improvement model for how businesses can strategically improve their customer service. eC2 has been introduced via CSE’s upgraded website; the final step in the company’s re-branding initiative.

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Distinguished CPLP™ Certification Brings Value for CSE Clients

Posted by Lise D'Andrea on Thu, May 05, 2011

Local Business Executives Earn the CPLP™ Credential from the ASTD Certification Institute

Annapolis, MD, May 5, 2011 - Customer Service Experts, Inc. is pleased to announce that Jill E. Donnelly, Vice President of Product Development and Marketing, and Patty Thompson, Senior Manager, Learning & Development have earned the Certified Professional in Learning and Performance™ (CPLP™) credential from the American Society for Training & Development (ASTD) Certification Institute. Earning the CPLP™ credential means Ms. Donnelly and Ms. Thompson possess the knowledge and skills to be top performers in the workplace learning and performance field.

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