CXE Achieves MSPA Elite Status for 2021
MSPA Americas, the trade association representing the customer experience, measurement, and merchandising industries throughout the Americas, has announced that CXE has achieved MSPA Elite status for 2021. The MSPA Americas Elite companies are those members of the organization which most support the mission and objectives of MSPA Americas in advancing thestature and relevance of the customer experience industry and its pre-eminent trade association. It is an honor to be one of eleven member organizations of over one hundred total members to achieve this distinction!
Customer Service Experts Rebrands to CXE
We believe that customer and employee experiences are so important, that we have changed our name!
Customer Service Experts (CSE) is pleased to announce the launch of our new brand name, CXE. Rooted in the industry abbreviation for customer experience – CX – our new name further entrusts CXE to our vision of helping clients create employee and customer experiences that boost employee engagement, spark customer delight and ultimately drive organizational success. C connects the Customer. E connects the Employee. X unites the Experience between the two.
CSE Wins MSPA Elite Status at 2019 CXE3 Conference!
| Last week three members of our CSE team, Colleen Keating, Eileen Wirz, and Tina Card, attended MSPA’s CXE3 Conference in St. Pete Beach, FL, where CSE was recognized as 2020 winner of the MSPA Elite status! CSE is thrilled to once again join the rest of the MSPA Elite companies who are focused on continuing the advancement of the customer experience industry! Colleen and Tina were present to accept this award for demonstrating distinguished leadership in the industry and support in advancing the goals and objectives of MSPA Americas. |
CX is Airport Focus, But Many Approaches Found Lacking
“In order to unify the [airport] experience from the passenger’s view, you need to address both customer experience AND employee experience,” says Customer Service Experts' President and CEO, Lise D’Andrea. Click here to learn more about CSE’s findings from their Airport CX 2019 Survey in an article recently published in the July edition of AXN Magazine, written by Carol Ward.
Calling the Shots
Leading comes second nature to Customer Service Expert’s CEO and founder, Lise D’Andrea. As a member of the Temple University Owl’s women’s lacrosse team, Lise went to the Final Four all four years she played and won the national championship in ’82 and ’84. Unheard of at the time, this motivating leader shows how the skills she learned on the field translates to running her own company successfully for the last 25 years.
2018 Airport Experience® News Awards Winners Announced
AXN recently held the 2019 Airport Experience® (AXN) Conference and Awards Gala in Las Vegas, NV. Each year, this high profile event celebrates the airports, concessionaires, and concepts that are revolutionizing and evolving the airport industry. Customer Service Experts (CSE) would like to congratulate all 2018 winners!
Congratulations to CSE’s Client partners who were selected as 2018 winners:
Customer Service Experts will be attending AAAE/ACI-NA's Airport Customer Experience Symposium in Chicago next week, March 4-7, 2019.
