CXE BLOG

Customer Service Experts, the leader in providing service culture solutions to the airport industry, recently promoted three top performers and hired two new team members, positioning CSE for continued success in 2019.  CSE partners with airport organizations to design strategies and provide resources to create innovative, customized, service culture initiatives which deliver exceptional customer experiences and increased profit margins. Comprehensive strategies include customer experience strategy, service culture design, training, performance coaching, mystery shopping, and rewards programs.

 

 

On December 6, 2018, Customer Service Experts was proud to participate in the 7th annual 100% Pure Miami Service Awards breakfast where exceptional customer service, 100% mystery shops, and dedicated employees were celebrated. The Pure Miami Service Program was created by CSE for Miami International Airport in 2017 providing classroom training, mystery shopping, and consulting to the entire concession program at MIA. Over 90 concession mangers attended the event and awards were given for the highest mystery shop scores, most improved location in each terminal, and the most 100% mystery shop scores in one location.  The prestigious OYA (Own Your Own Attitude) Award was also presented to the location with the highest participation in this successful program.  Congratulations to all the winners!

As our 25^th anniversary celebration comes to a close, it is with a grateful heart that we wish each of you, our clients and friends, the happiest of holidays.  May your New Year be filled with health and happiness, and may you make every connection count!

Customer Service Experts CEO, Lise D'Andrea, was the featured guest on The Airport Experience News Podcast with Ramon Lo, publisher for AXN.  This program highlights conversations with airport industry experts, operators, and executives who continue to ask questions, challenge the standard, and take risks.  Lise and Ramon discussed the evolution of the airport customer experience by finding the right blend of touch and technology to optimize the passenger experience. 

Airports Council International-North America (ACI-NA) announced the recipients of the 2018 Excellence in Airport Marketing, Communications, and Customer Service Awards on November 15, 2018, at an awards gala during the 2018 Marketing and Communications Conference in Ottawa, ON.  These awards recognize the quality of work, abundance of talent, and creativity within the marketing, communications, and customer service field of the airport industry. This year the contest received more than 300 entries in 20 categories.

Customer Service Experts joined forces with Anne Arundel County’s Department of Social Service’s Backpack Program to help bring the excitement of the first day of school to the underserved in our county.  CSE’s community outreach program, Caring Connections,  delivered 25 backpacks filled to the brim with grade-specific school supplies for students at Rolling Knoll Elementary School in Annapolis, Maryland.  More than 72,000 eligible children in Anne Arundel County have received assistance since the Backpack Program began in 1992. 

 

 

Customer Service Week is an international celebration of the importance of customer service and of the people who serve and support customers on a daily basis. This week is an opportunity to recognize and show appreciation for your employees 52 weeks a year. This year’s theme is "Exceeding Expectations! Every Customer, Every Time!"