Recent Posts
3 Ideas to Reinforce Cultural Standards
“Extraordinary company cultures don’t happen by accident,” states Fig CEO, Kavon Saber.
SO HOW DO THEY HAPPEN? Do organizations have the perfect people magically arrive for interviews? Do they shower their employees with extravagant gifts daily? What makes their company culture SO extraordinary? Successful organizational cultures are crafted by DESIGN. I know what you’re thinking… “Design? How does that work?!” We delve into the “how” here, but more importantly, once you design that culture, how do you keep it going strong?
6 Minimum Standards of Customer Experience
I was recently interviewed by a reporter from the Fiscal Times regarding how to improve customer experience. The topic came up as a result of the widely-publicized issues that customers have been facing while attempting to access the on-line health insurance exchanges in compliance with the Federal Government’s Affordable Healthcare Act.
Airport Concession Service: More than Meets the Eye!
I was at a networking event recently, chatting with a group of entrepreneurs. When they asked about our company, what work we perform and what markets we serve, I mentioned that we do lots of work in the airports. “How so?” they asked. When I told them about how we work with airport concession management companies to improve service delivery in the airport…they were intrigued.
