Outstanding customer service and employee satisfaction is something to celebrate every day.  And guess what?  During the first week of every October, we at Customer Service Experts go a little crazy!  This year, National Customer Service Week is being celebrated on October 2-6, and you can be sure we have a few things up our sleeve.

CSE proudly walks our talk!   We strive to inspire and support our clients to achieve and surpass their customer experience vision and goals. We aspire to model these behaviors each day.  We encourage and empower our employees to brainstorm, strategize, and provide feedback via employee surveys, which allows us to continue to find new ways to help you succeed based on our own experiences and hundreds of satisfied clients. 

Employee surveys are a powerful method of diagnosing organizational effectiveness.  These surveys are a crucial first step to create a thriving, healthy workplace environment. CSE’s E4 employee survey can help you to:

  • Identify areas of opportunity and success within your organization

  • Assess the impact of employee perceptions on external customer satisfaction

  • Provide rich, actionable data that charts a path to the solution(s) necessary for service improvement, both internally and externally

  • Engage the entire company in improvement

  • Support employee ownership and loyalty

Download sample employee questions here.

In celebrating National Customer Service week and to continue to better serve you, we’re asking for your help in completing a brief survey about your experience with us.  This anonymous, 12-question survey takes approximately five minutes to complete.  The results will be used to identify areas of opportunity and success, and will help us to continue to provide you with strategies for improving customer and employee satisfaction, as well as helping you to increase your bottom line.  Help us to serve you better.  Please take our survey.

The International Customer Service Association started Customer Service Week in 1984 to take time to recognize the people who deliver stellar service and value to their customers and employees. In 1992, President George Bush signed a proclamation that stated:

A business will do a better job of providing high-quality goods and services by listening to its employees and by empowering them with opportunities to make a difference.

Companies across the globe strive to establish strong employee foundations that become the springboard to a thriving service culture.  What better time than National Customer Service Week to see what other successful companies are doing to engage, motivate and empower their employees?  Check out this Forbes article:  National Customer Service Week Is Approaching - How Will You Celebrate?

To provide a customer experience that is filled with worth and value, employees must first feel their own worth and value within the organization. With that in mind, we want to thank all the employees at CSE for providing outstanding worth and value not only to each other, but to every client interaction. Many thanks to our clients, too, who continue to develop robust and rewarding service cultures.  We wish you a successful and valuable week filled with much appreciation.

Happy National Customer Service Week!