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Service Mapping: Your Path to Service Excellence

on August 29, 2013

How do you engage your customers?  How do you know what they experience?  Do your employees operate with a focus on the customer experience, or simply to complete tasks, fill orders and turn transactions? Are your customers delighted EVERY step of the way?

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Sales Training: Connecting Marketing with Sales

on August 20, 2013

Have you ever seen an advertisement for a new product, or signed up for a promotion, and then tried to purchase the item or redeem the promotion only to find that the sales people know nothing about which you speak?

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