CXE, inc. Customer Experience Strategy CX Strategy

Mask Over Matter 

Masks have become our new normal, and in a society accustomed to seeing faces, it’s uncharted waters for businesses and customers alike. CXE has launched a new guide, Mask Over Matter, to help organizations adjust their customer experience strategy to make meaningful connections with customers and be successful in their recovery efforts, all while wearing masks.Mask Over Matter_eBook_CXE_COVID-19 Recovery Customer Experience Strategy Mask Communication

In this guide you will:

  • Learn to use the proper gestures to effectively communicate
  • Employ and interpret subtle body language
  • Discover the power of active listening
  • Hone emotional intelligence to build understanding

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