With your Performance Measurement Program in place, now you’re presented with a wealth of valuable data, but do you know what to do with these reports, dashboards, survey results, and service evaluation scores? Implementing a Coaching and Action Planning Program can help you use this data effectively by making it actionable. Integrating a Coaching and Action Plan methodology to your organization’s Customer (CX) and Employee (EX) strategy will ensure a direct conduit between the data and the employee, optimizing coaching opportunities.
To put it quite simply, your service evaluation results (also referred to as Mystery Shops) offer insights into your team’s successes and developmental opportunities, and the Coaching and Action Plan is the framework for improving performance.
Download the "Implementing Coaching and Action Planning Yields High Dividends," Guide for more benefits and to learn how you can get started.