CXE Gray Logo
Let's Connect.
  • Home
  • About CXE
    • Who We Are
    • Our Team
  • Strategy
    • Brand, Vision & Values
    • Engagement & Collaboration
    • Communication & Change Management
  • Strategic Components
    • Training
      • Learning Management System (LMS)
      • eLearning Solutions
    • Performance Measurement
      • Coaching & Action Planning
    • Recognition & Appreciation
    • Leader & Manager Development
  • Insights
    • Blog
    • Appreciation Matters
  • Shoppers
Leader & Manager Dev Hero-15

CXE BLOG

  • All Posts
  • CSE Hub
  • Airport Customer Service
  • Customer Experience
  • The Plane Truth

The Power of a Smile

on October 20, 2016

How far can a smile travel?  In 1990, the first American customer service driven smile traveled almost 5000 miles, took root, and stayed.  With the opening of the first McDonald’s in Moscow, standard corporate training on how employees can create a successful customer experience was first introduced.  Step one?  Smile.  Where being stoic had been the customer service norm, this newfangled, unprecedented training gave Russian employees and customers an emotional culture never before seen.  In the politically tumultuous nineties, the McDonald’s in Moscow became an “island of light and humanity in a dark time.”

Read More

CSE on the Fly: Featuring Lise D'Andrea–the Expert Behind Customer Service Experts

on October 07, 2016

Welcome to CSE on the Fly, a question and answer forum where we ask industry leaders compelling questions to understand the roots, development, and growth of exceptional customer service.

Read More
  • 0

Popular Blog Posts

Download this offer

eBook
Let's Connect.
CXE Footer Logo

Site Map

  • Home
  • About CXE
  • Shoppers
  • Contact Us

Subscribe to Latest News

  • Facebook
  • linkedin
©2023 CXE, inc. All Rights Reserved.