Every year after attending the Airport Revenue News (ARN) conference, CSE analyzes the survey data collected and publishes its annual infographic depicting the results. This infographic not only predicts trends in our industry, but illustrates the ever-growing importance of finding opportunities within organizations to train and develop employees. This is an investment which ultimately impacts the passenger experience and your bottom line.

Our survey contains conclusive data that reflects the importance of having a strong service culture within your business in the airport market space. As the leader in developing exceptional passenger experiences, CSE would be happy to speak with you further to discuss areas of opportunity within your organization and to help strategically develop a plan to improve your service culture and your profitability.

Airport Customer Service Survey Results_ARN 2017_v3.png

For historical data from the CSE Customer Service Survey, please see below:

Asset 4.png 2016 Survey Results
Asset 4.png 2015 Survey Results
Asset 4.png 2014 Survey Results