CXE_Full Color_Transparent_05-01-2020_500px
The 2023 CX & EX Survey Results are here.

It is evident that the era of recovery is now behind us. Air travel demand has surpassed even the remarkable numbers of 2019, with passengers flocking back to the terminals in unprecedented numbers.  This resurgence calls for an even greater need to prioritize the Employee Experience to ensure exceptional Customer Experiences. 

Download the Survey Report today to see how airports nationwide are adapting to this shift!

Here are a few intriguing highlights:

The top 3 biggest challenges airport teams face regarding their employees:

  1. Appreciation & Recognition 
  2. Hiring New Employees 
  3. Retaining Employees  

72% have Airport EX identified in their strategic plan and nearly 80% have Airport CX identified to grapple with these challenges. 

 

 

 

 

 

 

CXE_surveyreport_graphic

 

Get the report now!