Passengers & Employees are Returning! Have you initiated your CX & EX Strategy yet? CXE just finalized our 2021 Airport Industry Customer and Employee Experience Survey results, and Over 80% indicated that they have already started or plan to measure the Customer Experience by the end of Q2. Don’t miss your chance to seize this opportunity! Click to access the report and learn how CXE can support your CX & EX Strategy today!
Rewards & Appreciation – 76% plan to use Employee Nominations as part of their Recognition & Appreciation Programs this year
Training – 84% of training will focus on Customer Service and the majority will use a blended learning approach
Surveying – Employee Engagement/Satisfaction Surveys and Customer Satisfaction Surveys are the leading tools respondents plan to use to measure the Employee and Customer Experience