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The 2021 CX & EX Survey Results are here.

Passengers & Employees are Returning! Have you initiated your CX & EX Strategy yet? CXE just finalized our 2021 Airport Industry Customer and Employee Experience Survey results, and Over 80% indicated that they have already started or plan to measure the Customer Experience by the end of Q2. Don’t miss your chance to seize this opportunity! Click to access the report and learn how CXE can support your CX & EX Strategy today!  

Here are a few intriguing highlights:

 Rewards & Appreciation – 76% plan to use Employee Nominations as part of their Recognition & Appreciation Programs this year  

Training – 84% of training will focus on Customer Service and the majority will use a blended learning approach  

Surveying – Employee Engagement/Satisfaction Surveys and Customer Satisfaction Surveys are the leading tools respondents plan to use to measure the Employee and Customer Experience  







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Get the report now!