Knowledge is power. In customer service, it's also profit.

Holly Markel

Recent Posts

Customer Service: Income or Expense?

Posted by Holly Markel on September 15, 2011

Why Investing in Great Service Actually Saves You Money

What is your slice of the $83 billion?
A recent study, conducted via collaboration between Genesys, Research firm, Greenfield Online and Datamonitor/Ovum analysts, set out to measure the impact of lost business due to customer service. The result was "The Cost of Poor Customer Service: The Economic Impact of the Customer Experience."

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Put Your PEOPLE First: Your Customers Will Thank You For It

Posted by Holly Markel on July 13, 2011

Southwest Airlines turns the big "40" this month and the sprightly young airline commemorates the day with something far better than a mid life crisis. They offer up "40 lessons learned from Southwest." All 40 lessons for corporate success are brilliant, but one in particular really stands out.

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