--- title: "Customer Service Experts : CSE Articles | Holly Markel" description: Appreciation and gratitude can be expressed in many ways and within any budget. Examine CXE’s strategies for incorporating recognition into your workplace plan. Read the article! --- [![Customer_Service_Experts_logo-1](https://www.cxeinc.com/hs-fs/file-2390081637-png/images/Customer_Service_Experts_logo-1.png?width=115&height=90&name=Customer_Service_Experts_logo-1.png)](https://www.customerserviceexperts.com/) # CSE ARTICLES # Knowledge is power. In customer service, it's also profit. ## Holly Markel ### Recent Posts ## [Customer Service: Income or Expense?](https://www.cxeinc.com/knowledge/archive/cse-articles/bid/309447/Customer-Service-Income-or-Expense) Posted by [Holly Markel](https://www.cxeinc.com/knowledge/archive/cse-articles/author/holly-markel) on September 15, 2011 - [Tweet](https://twitter.com/share) #### ****Why Investing in Great Service Actually Saves You Money **What is your slice of the $83 billion? **A recent study, conducted via collaboration between Genesys, Research firm, Greenfield Online and Datamonitor/Ovum analysts, set out to measure the impact of lost business due to customer service. The result was "[The Cost of Poor Customer Service: The Economic Impact of the Customer Experience.](http://www.mediapost.com/publications/article/122502/)" [Read More](https://www.cxeinc.com/knowledge/archive/cse-articles/bid/309447/Customer-Service-Income-or-Expense) ## [Put Your PEOPLE First: Your Customers Will Thank You For It](https://www.cxeinc.com/knowledge/archive/cse-articles/bid/309446/Put-Your-PEOPLE-First-Your-Customers-Will-Thank-You-For-It) Posted by [Holly Markel](https://www.cxeinc.com/knowledge/archive/cse-articles/author/holly-markel) on July 13, 2011 - [Tweet](https://twitter.com/share) **Southwest Airlines turns the big "40" this month** and the sprightly young airline commemorates the day with something far better than a mid life crisis. They offer up "40 lessons learned from Southwest." All 40 lessons for corporate success are brilliant, but one in particular really stands out. [Read More](https://www.cxeinc.com/knowledge/archive/cse-articles/bid/309446/Put-Your-PEOPLE-First-Your-Customers-Will-Thank-You-For-It) [All Posts](https://www.cxeinc.com/knowledge/archive/cse-articles/all) #### [Customer Service Experts](https://www.cxeinc.com/) 2901 Riva Trace Parkway, Suite 100 Annapolis, MD 21401 888-770-7625 [Contact Us](https://www.cxeinc.com/contact/) #### [Press](http://classic-migration-sandbox-172847.hs-sites.com/press) [ABC's Nightline talks Airport Amenities with CSE](https://www.cxeinc.com/press/bid/350923/Holly-Buckner-talks-Airport-Amenities-on-ABC-s-Nightline) #### [Publications](https://www.cxeinc.com/publications/) [Sign up for eConnect](http://visitor.constantcontact.com/manage/optin/ea?v=001iSHr32lsdprXoQDDIg9ANTDzvzbDh_Vs685NSnCi-Hpjcg9YfZJ8FiGvHptzMbgUUfEwuryt2tlhHN7qevB-KtwmptonAILMSRThlp7F8kM%3D) [CSE Blog](http://classic-migration-sandbox-172847.hs-sites.com/blog) ```json { "@context" : "https://schema.org", "@type" : "Organization", "alternateName" : "CXEInc", "logo" : "https://www.cxeinc.com/hs-fs/hubfs/2020_CXE_White%20Grey%20Gradient%20With%20Shadow_04-01-2020-02-02.png?width=500&name=2020_CXE_White%20Grey%20Gradient%20With%20Shadow_04-01-2020-02-02.png", "name" : "CXE", "sameAs" : [ "https://www.facebook.com/CXEinc/", "https://www.linkedin.com/company/cxe-incorporated/" ], "url" : "https://www.cxeinc.com/" } ```