Results allow government agency to coach and train our staff for improved performance
"Sarasota County has been extremely pleased with the results of our Mystery Shopping program. Customer Service Experts worked closely with us to develop a customized program that measures our call takers' use of call handling protocols, their friendliness, professionalism and the accuracy of information provided to a caller. The customized reports provide us with an excellent tool for coaching and training our staff for improved performance and give us impartial and credible feedback regarding the success of our Call Center. We are constantly impressed with the professionalism and helpfulness of the team at Customer Service Experts and highly recommend their services."
