Passenger experience is in
the bottom line.

Why CSE?

For nearly 20 years, organizations have trusted CSE to help retool, rethink and reinvigorate their customer and passenger experiences. CSE helped to pioneer the airport concessions industry, begining in 2000 with the launch of an industry-first innovative service development program at Ronald Reagan National Airport. Since then, we have worked in over 100 airports and are considered the innovative leader in service development for the airport industry. Here's the proof:

Success Studies

Every client has a story. And every one of ours has a happy ending. See how we got there.

University of Maryland University College

Ginger Cove

Marshall Retail Group


The results speak for themselves. Of course, we appreciate when our clients chime in.

Miami International Airport


Marshall Retail Group

Wilner Companies

Smithsonian Enterprises

Spy Museum

Sarasota County Government

Famous Famiglia