CSE’s approach and methodology has proven successful to recreation and destination clients across the country. Whether your organization has 100 or 100,000 members, we can help!


CSE’s solutions are tailor made for recreation and destination organizations who serve members, visitors or patrons.  Our proven methodology addresses the unique challenges of library systems, park and recreation authorities and golf courses.  CSE's niche is working with recreation and destination organizations to:
  • Survey employees to gain perspective on success, opportunities and readiness for change
  • Create a roadmap for service improvement among individuals, teams, processes and the physical plant
  • Help develop standards of service and performance
  • Communicate the message across the organization through training and development
  • Measure results for effectiveness and further improvement
  • Professionally and personally develop leaders and managers
  • Improve communication
  • Implement reward and recognition programs


CSE engages all levels of employees in the support and development of service improvement.  We employ a strategy that introduces staff to the concept of treating each visitor as a guest, and how that mentality transforms the way visitors are cared for and served.  We take a holistic approach to service improvement, understanding that service is delivered through more channels than simply front-line staff.  To learn more about our holistic approach to service improvement, please check out our eC²® Model.

Products & Services

Effective solutions that CSE provides in the recreation and destination environment include:
  • Professional services: Strategy development and consulting, creating the right solution mix for your specific needs
  • Foundations: Begin the creation of a service culture, and support everyone moving in the same direction
  • e4Survey®: CSE's employee survey, e4Survey®, determines your organization’s strengths and opportunities from an employee perspective
  • Survey Strategy Session: A representative task force uses survey results to create relevant action plans
  • eMapping: Service map your customer journey to ensure delight at every touchpoint along the way
  • Mystery shopping: Measure your organization’s members/visitors/patron experience
  • Training: Equip your staff with the skills and tools to best represent your organization and serve your members/visitors/patrons