--- title: Service Recovery Training description: Turn your customers from furious to fanatic with CSE's Service Recovery Training. --- [![Customer_Service_Experts_logo-1](https://www.cxeinc.com/hs-fs/file-2390081637-png/images/Customer_Service_Experts_logo-1.png?width=115&height=90&name=Customer_Service_Experts_logo-1.png)](https://www.customerserviceexperts.com/) # Service Recovery Training ## Does your team know how to handle situations when things go wrong? Are you consistent in your recovery efforts? We all know that as hard as we try, there will be times when a miscommunication or flat out mistake will cause a customer—and potentially your employee—some pain.  Having a game plan to address these situations will help improve employee confidence and customer loyalty. Gracefully turn your customers from furious to fanatic with CSE's Service Recovery Training. CSE’s experienced instructional designers, trainers and service experts have collaborated to offer "Service Recovery: From Furious to Fanatic". This training session is designed for everyone in the organization. The curriculum is based on the popular and easy-to-remember LAST model: ![LAST Model Service Recovery Training](https://www.cxeinc.com/hs-fs/file-374092675-gif/images/last-model2.gif)  CSE has enhanced the content with exclusive interactive materials that takes the learning to the next level—leaving participants prepared and confident to face potentially challenging situations and make fanatics out of their customers! Each of CSE’s training programs are designed for maximum learning transfer. Effective service recovery is a key part of strong [customer service training](https://www.cxeinc.com/blog/the-crucial-role-of-customer-service-training). With CSE’s LAST Model and interactive learning approach, your team gains the skills and confidence to handle difficult situations with professionalism and empathy. Equip your employees to turn frustration into loyalty—and elevate every customer experience. ### Learn More: [![cse client testimonials](https://www.cxeinc.com/hs-fs/file-372498557-gif/images/cse-client-testimonials-and-results.gif)](https://www.cxeinc.com/results/)   #####  [![contact cse for more information](https://www.cxeinc.com/hs-fs/file-368716378-gif/images/contact-cse-for-more-information1.gif)](https://www.cxeinc.com/contact-us-for-more-information/)   #### [Customer Service Experts](https://www.cxeinc.com/) 2901 Riva Trace Parkway, Suite 100 Annapolis, MD 21401 888-770-7625 [Contact Us](https://www.cxeinc.com/contact/) #### [Press](http://classic-migration-sandbox-172847.hs-sites.com/press) [ABC's Nightline talks Airport Amenities with CSE](https://www.cxeinc.com/press/bid/350923/Holly-Buckner-talks-Airport-Amenities-on-ABC-s-Nightline) #### [Publications](https://www.cxeinc.com/publications/) [Sign up for eConnect](http://visitor.constantcontact.com/manage/optin/ea?v=001iSHr32lsdprXoQDDIg9ANTDzvzbDh_Vs685NSnCi-Hpjcg9YfZJ8FiGvHptzMbgUUfEwuryt2tlhHN7qevB-KtwmptonAILMSRThlp7F8kM%3D) [CSE Blog](http://classic-migration-sandbox-172847.hs-sites.com/blog) ```json { "@context" : "https://schema.org", "@type" : "Organization", "alternateName" : "CXEInc", "logo" : "https://www.cxeinc.com/hs-fs/hubfs/2020_CXE_White%20Grey%20Gradient%20With%20Shadow_04-01-2020-02-02.png?width=500&name=2020_CXE_White%20Grey%20Gradient%20With%20Shadow_04-01-2020-02-02.png", "name" : "CXE", "sameAs" : [ "https://www.facebook.com/CXEinc/", "https://www.linkedin.com/company/cxe-incorporated/" ], "url" : "https://www.cxeinc.com/" } ```