--- title: "Customer Service Experts : Publications" description: Retrieving data. Wait a few seconds and try to cut or copy again. --- [![Customer_Service_Experts_logo-1](https://www.cxeinc.com/hs-fs/file-2390081637-png/images/Customer_Service_Experts_logo-1.png?width=115&height=90&name=Customer_Service_Experts_logo-1.png)](https://www.customerserviceexperts.com/) | ![Publications](https://www.cxeinc.com/hs-fs/file-255462785-png/images/banner-publications.png) | | --- | # We keep up on industry trends—when we're not busy influencing them.Learn about our eCONNECT below. ### [June 2013](http://archive.constantcontact.com/fs195/1101838000327/archive/1113941742610.html) #### eConnect // Features **[6 Reasons Why Employee Onboarding is Important](https://www.cxeinc.com/knowledge/archive/cse-headlines/bid/309471/6-Reasons-Why-Employee-Onboarding-is-Important)** June 26, 2013 | [Jill Donnelly](https://www.cxeinc.com/who/people/jill/) **[The Top 5 Employee Onboarding Mistakes](https://www.cxeinc.com/blog/bid/297292/The-Top-5-Employee-Onboarding-Mistakes)** June 12, 2013 | [Jill Donnelly](https://www.cxeinc.com/who/people/jill/) **[How to Fix the 5 Most Common Employee Onboarding Mistakes](https://www.cxeinc.com/how-to-fix-the-5-most-common-employee-onboarding-mistakes)** June 12, 2013 | [Jill Donnelly](https://www.cxeinc.com/who/people/jill/) [![view archive](https://www.cxeinc.com/hs-fs/file-253505786-png/images/view-archive.png)](http://archive.constantcontact.com/fs077/1101838000327/archive/1108229561726.html) What's happening in the world of customer experience management and more importantly, how will it affect your business? We talk about that, and a lot more in our monthly newsletter eConnect. [![subscribe to econnect](https://www.cxeinc.com/hs-fs/file-253917518-png/images/subscribe-to-econnect.png)](http://visitor.constantcontact.com/manage/optin/ea?v=001iSHr32lsdprXoQDDIg9ANTDzvzbDh_Vs685NSnCi-Hpjcg9YfZJ8FiGvHptzMbgUUfEwuryt2tlhHN7qevB-KtwmptonAILMSRThlp7F8kM%3D) #### [Customer Service Experts](https://www.cxeinc.com/) 2901 Riva Trace Parkway, Suite 100 Annapolis, MD 21401 888-770-7625 [Contact Us](https://www.cxeinc.com/contact/) #### [Press](http://classic-migration-sandbox-172847.hs-sites.com/press) [ABC's Nightline talks Airport Amenities with CSE](https://www.cxeinc.com/press/bid/350923/Holly-Buckner-talks-Airport-Amenities-on-ABC-s-Nightline) #### [Publications](https://www.cxeinc.com/publications/) [Sign up for eConnect](http://visitor.constantcontact.com/manage/optin/ea?v=001iSHr32lsdprXoQDDIg9ANTDzvzbDh_Vs685NSnCi-Hpjcg9YfZJ8FiGvHptzMbgUUfEwuryt2tlhHN7qevB-KtwmptonAILMSRThlp7F8kM%3D) [CSE Blog](http://classic-migration-sandbox-172847.hs-sites.com/blog) ```json { "@context" : "https://schema.org", "@type" : "Organization", "alternateName" : "CXEInc", "logo" : "https://www.cxeinc.com/hs-fs/hubfs/2020_CXE_White%20Grey%20Gradient%20With%20Shadow_04-01-2020-02-02.png?width=500&name=2020_CXE_White%20Grey%20Gradient%20With%20Shadow_04-01-2020-02-02.png", "name" : "CXE", "sameAs" : [ "https://www.facebook.com/CXEinc/", "https://www.linkedin.com/company/cxe-incorporated/" ], "url" : "https://www.cxeinc.com/" } ```