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**78%**
The percentage of American consumers who didn't complete a transaction because of poor customer service.*

We keep up on industry trends—when we're not busy influencing them.Learn about our eCONNECT below.

June 2013

eConnect // Features

6 Reasons Why Employee Onboarding is Important
June 26, 2013 | Jill Donnelly

The Top 5 Employee Onboarding Mistakes
June 12, 2013 | Jill Donnelly

How to Fix the 5 Most Common Employee Onboarding Mistakes
June 12, 2013 | Jill Donnelly

What's happening in the world of customer experience management and more importantly, how will it affect your business? We talk about that, and a lot more in our monthly newsletter eConnect.

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