measuring the experience
Our experience measurement platform, eView®, collects data to measure the complete customer experience; combining dynamic technology with our strategic approach. The results of our service measurement efforts are actionable, relevant, and meaningful.
Our measurement solutions are tailored to the needs of each client while staying consistent to these core pillars:
- Customized: CSE provides customized services that are developed utilizing our comprehensive expertise and unique information about your business. We perform service measurement across many markets.
- Developmental: The single most important outcome of our measurement solution is its ability to improve employee performance.We create strategies focused on employee development.
- Actionable: We do more than just measure your experience; we help you improve it and positively impact your organization’s success.
- Dynamic: Utilizing our sophisticated experience measurement platform, eView®, we are able to capture and report data that provides tactical knowledge and drives performance improvement.