--- title: "fLite: Customized Passenger Experience Training Program" description: CSE’s exclusive service mapping workshops help organizations create the desired experience & the processes to support it. --- [![Customer_Service_Experts_logo-1](https://www.cxeinc.com/hs-fs/file-2390081637-png/images/Customer_Service_Experts_logo-1.png?width=115&height=90&name=Customer_Service_Experts_logo-1.png)](https://www.customerserviceexperts.com/) # fLite ## Stop dreaming about creating customized passenger service training and make it a reality! Elevate your passenger experience and watch it take fLite!  fLite assesses your passenger journey (PX) with the help of a task force of people from within your organization.  Our experts use this information to design an effective, interactive, and customized training program for all of your staff.   fLite gets everyone working together toward delivering delightful passenger experiences and provides a basis for feedback and improvement! Through fLite you will: - Define your Passenger Journey - Identify success and opportunities within your PX - Develop operational standards and service expectations - Design a custom, interactive training program - Have access to coaching and follow up support ### Learn More:   ##### [![contact cse for more information](https://www.cxeinc.com/hs-fs/file-368716378-gif/images/contact-cse-for-more-information1.gif)](https://www.cxeinc.com/contact-us-for-more-information/) #### [Customer Service Experts](https://www.cxeinc.com/) 2901 Riva Trace Parkway, Suite 100 Annapolis, MD 21401 888-770-7625 [Contact Us](https://www.cxeinc.com/contact/) #### [Press](http://classic-migration-sandbox-172847.hs-sites.com/press) [ABC's Nightline talks Airport Amenities with CSE](https://www.cxeinc.com/press/bid/350923/Holly-Buckner-talks-Airport-Amenities-on-ABC-s-Nightline) #### [Publications](https://www.cxeinc.com/publications/) [Sign up for eConnect](http://visitor.constantcontact.com/manage/optin/ea?v=001iSHr32lsdprXoQDDIg9ANTDzvzbDh_Vs685NSnCi-Hpjcg9YfZJ8FiGvHptzMbgUUfEwuryt2tlhHN7qevB-KtwmptonAILMSRThlp7F8kM%3D) [CSE Blog](http://classic-migration-sandbox-172847.hs-sites.com/blog) ```json { "@context" : "https://schema.org", "@type" : "Organization", "alternateName" : "CXEInc", "logo" : "https://www.cxeinc.com/hs-fs/hubfs/2020_CXE_White%20Grey%20Gradient%20With%20Shadow_04-01-2020-02-02.png?width=500&name=2020_CXE_White%20Grey%20Gradient%20With%20Shadow_04-01-2020-02-02.png", "name" : "CXE", "sameAs" : [ "https://www.facebook.com/CXEinc/", "https://www.linkedin.com/company/cxe-incorporated/" ], "url" : "https://www.cxeinc.com/" } ```